New this week
Stop Losing Chargebacks You Should Be Winning
This week's article is a practical dispute playbook for merchants who are tired of losing on cases they had evidence for. It breaks down the main reason-code families, shows what banks actually need to see, and includes response templates your support or risk team can reuse.
Fraud disputes
What to submit when the customer says the transaction was not authorized.
Item claims
How to respond to not received and not as described disputes without wasting pages.
Subscription cases
How to defend recurring transactions with cleaner disclosure and cancellation records.